The Mpesa Paybill service remains one of the most convenient and reliable payment methods in Kenya, empowering businesses to collect payments seamlessly from customers. With this service, customers can make payments directly to a business’s Mpesa Paybill number, ensuring efficiency, transparency, and security in every transaction. Below is a detailed overview of the Mpesa Paybill transaction charges and other related tariffs for 2025.
Mpesa Paybill Transaction Charges 2025
Mpesa Paybill charges are based on the amount of the transaction, ensuring affordability and convenience for all users. Below is a breakdown of the charges:
Transfer to Mpesa Users, Pochi La Biashara, and Business Till to Customer
| Transaction Range (KES) | Charges (KES) |
|---|---|
| 1 – 49 | Free |
| 50 – 100 | Free |
| 101 – 500 | 7 |
| 501 – 1,000 | 13 |
| 1,001 – 1,500 | 23 |
| 1,501 – 2,500 | 33 |
| 2,501 – 3,500 | 53 |
| 3,501 – 5,000 | 57 |
| 5,001 – 7,500 | 78 |
| 7,501 – 10,000 | 90 |
| 10,001 – 15,000 | 100 |
| 15,001 – 20,000 | 105 |
| 20,001 – 35,000 | 108 |
| 35,001 – 50,000 | 108 |
| 50,001 – 250,000 | 108 |
Withdrawal Charges from Mpesa Agent
| Transaction Range (KES) | Withdrawal Charges (KES) |
|---|---|
| 1 – 49 | Not Applicable |
| 50 – 100 | 11 |
| 101 – 500 | 29 |
| 501 – 1,000 | 29 |
| 1,001 – 1,500 | 29 |
| 1,501 – 2,500 | 29 |
| 2,501 – 3,500 | 52 |
| 3,501 – 5,000 | 69 |
| 5,001 – 7,500 | 87 |
| 7,501 – 10,000 | 115 |
| 10,001 – 15,000 | 167 |
| 15,001 – 20,000 | 185 |
| 20,001 – 35,000 | 197 |
| 35,001 – 50,000 | 278 |
| 50,001 – 250,000 | 309 |
ATM Withdrawal Tariff
| Transaction Range (KES) | ATM Withdrawal Charges (KES) |
|---|---|
| 200 – 2,500 | 35 |
| 2,501 – 5,000 | 69 |
| 5,001 – 10,000 | 115 |
| 10,001 – 35,000 | 203 |
Other Transactions
- Deposits: Free
- Mpesa Registration: Free
- Buying Airtime via Mpesa: Free
- Balance Enquiry: Free
- Changing Mpesa PIN: Free
Key Guidelines
- Transaction Limits:
- Maximum account balance: KES 500,000
- Maximum daily transaction value: KES 500,000
- Maximum amount per transaction: KES 250,000
- Additional Information:
- Withdrawals below KES 50 at Mpesa agents are not allowed.
- Self-reversal can be initiated by sending the transaction confirmation SMS to 456.
- Direct deposits into another Mpesa customer’s account at an agent outlet are not permitted.
- Documentation Requirements:
- For registration and transactions, valid documents include:
- Kenyan Passport
- National ID
- Foreign Passport
- Military ID
- Foreigner Certificates
- For registration and transactions, valid documents include:
- Support Channels:
- PrePay customers: Dial 100
- PostPay customers: Dial 200
- Self-service: Dial *234#
- Email: [email protected]
- Social Media: Facebook (@SafaricomPLC) | Twitter (@SafaricomPLC / @Safaricom_Care)
- WhatsApp: 0722 000100
Key Highlights of Mpesa Paybill 2025
- No Charges for Small Transactions: Payments between KES 1 and KES 100 remain free, ensuring convenience for micro-transactions.
- Flat Rate for High Transactions: Transactions above KES 50,001 are capped at KES 108, making high-value transactions cost-effective.
- Transparent and Tiered Charges: The tiered structure ensures proportional charges based on the transaction amount.
Benefits of Mpesa Paybill
- Convenience: Make payments anywhere, anytime, using your mobile phone.
- Transparency: Automated SMS confirmations ensure secure and traceable transactions.
- Security: Encrypted transactions keep your money safe.
- Scalability: Suitable for businesses of all sizes, from startups to large corporations.
How to Pay Using Mpesa Paybill
- Open the Mpesa menu on your phone.
- Select Lipa na Mpesa.
- Choose Paybill.
- Enter the business’s Paybill number.
- Input the account number (provided by the business).
- Enter the payment amount.
- Confirm details and input your Mpesa PIN.
- Wait for a confirmation SMS.
The Mpesa Paybill service continues to revolutionize payments, providing businesses and customers with a secure, efficient, and user-friendly platform. Whether you’re handling personal payments or running a business, Mpesa Paybill offers the flexibility and reliability you need in 2025.
